🌿 Privacy Policy

🙏 Our Commitment to Your Privacy

At Philippines Ancient Wisdom Center, we honor the sacred trust you place in us when seeking traditional Filipino healing. Your privacy is as important to us as the ancient traditions we preserve. This Privacy Policy explains how we collect, use, protect, and handle your personal information in accordance with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and international best practices.

📋 Information We Collect

🌱 Personal Information You Provide

When you engage with our traditional healing services, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Healing Information: Health concerns, previous treatments, spiritual needs, preferred healing modalities
• Appointment Data: Scheduling preferences, location choices, healer requests
• Communication Records: Messages, consultation notes, feedback, testimonials
• Payment Information: Billing details (processed securely through third-party payment processors)
• Emergency Contacts: For healing session safety and family notifications when necessary

🔍 Automatically Collected Information

Our website may automatically collect:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, interaction patterns, referral sources
• Location Data: General geographic location (for healer matching and service delivery)
• Cookies and Tracking: Session tokens, preference settings, analytics data

🌸 How We Use Your Information

🏥 Healing Services

• Matching you with appropriate traditional healers and albularyo practitioners
• Scheduling and managing healing appointments and consultations
• Providing personalized herbal medicine recommendations and spiritual guidance
• Maintaining healing records for continuity of care and treatment effectiveness
• Facilitating communication between you and healing practitioners

📞 Communication and Support

• Responding to your inquiries about traditional Filipino healing methods
• Sending appointment confirmations, reminders, and follow-up care instructions
• Providing updates about new healing services, practitioners, and traditional programs
• Sharing educational content about Filipino healing traditions and wellness

🔒 Legal and Safety

• Ensuring the safety and appropriateness of traditional healing treatments
• Complying with healthcare regulations and traditional medicine guidelines
• Protecting against fraud, abuse, and inappropriate use of healing services
• Maintaining accurate records for insurance and emergency purposes

🤝 Information Sharing

We respect the sacred nature of healing relationships. We share your information only in these circumstances:

👩‍⚕️ Healing Practitioners

• Qualified albularyo and traditional healers for consultation and treatment
• Herbal medicine specialists for remedy preparation and guidance
• Spiritual healers and energy workers for appropriate spiritual interventions
• Master hilot practitioners for traditional massage and bodywork

🏢 Service Providers

• Payment processors for secure transaction handling
• Communication platforms for appointment scheduling and reminders
• Cloud storage providers for secure data backup and accessibility
• Analytics services to improve our healing programs (anonymized data only)

⚖️ Legal Requirements

We may disclose information when required by:

• Philippines laws and regulations regarding healthcare and traditional medicine
• Court orders, legal processes, or government requests
• Emergency situations where disclosure may prevent harm to you or others
• Professional licensing boards or regulatory authorities

🛡️ Data Protection and Security

🔐 Security Measures

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Strict authentication and authorization protocols
• Regular Audits: Ongoing security assessments and vulnerability testing
• Staff Training: Regular privacy and security training for all personnel
• Incident Response: Comprehensive breach detection and response procedures

📱 Data Retention

We retain your information for:

• Active Accounts: Duration of your relationship with our healing center
• Healing Records: 7 years for continuity of care and legal compliance
• Communication Logs: 3 years for service improvement and dispute resolution
• Payment Records: As required by Philippines tax and business regulations

⚡ Your Privacy Rights

Under the Philippines Data Privacy Act, you have the right to:

• 🔍 Access: Request copies of your personal information in our possession
• ✏️ Correction: Update or correct inaccurate or incomplete information
• 🗑️ Deletion: Request deletion of your information (subject to legal requirements)
• 📤 Portability: Receive your information in a portable format
• 🚫 Objection: Object to certain uses of your information
• ⏸️ Restriction: Request limitation of processing in specific circumstances
• 📋 Transparency: Receive clear information about how your data is used

🎯 Exercising Your Rights

To exercise these rights:

1. Contact our Data Protection Officer at privacy@philippinesancientwisdom.ph
2. Provide verification of your identity for security purposes
3. Clearly describe your request and preferred outcome
4. We will respond within 30 days as required by law

🍪 Cookies and Tracking

Our website uses cookies to enhance your healing journey:

🔧 Essential Cookies

• Session management for secure login and booking
• Security tokens to protect against fraudulent activity
• Language and accessibility preferences

📊 Analytics Cookies

• Website usage patterns to improve our healing programs
• Popular content identification for better resource allocation
• Performance monitoring for optimal user experience

🎯 Preference Cookies

• Healing modality preferences and personalization
• Location and language settings
• Communication preferences and notification settings

You can manage cookie preferences through your browser settings or our privacy controls.

👶 Children's Privacy

Our traditional healing services are primarily designed for adults. We do not knowingly collect personal information from children under 13 years of age. If healing services are provided to minors, we require:

• Explicit parental or guardian consent
• Parental supervision during healing sessions
• Age-appropriate healing modalities and techniques
• Enhanced privacy protections for any collected information

If you believe we have collected information from a child inappropriately, please contact us immediately at privacy@philippinesancientwisdom.ph.

🌏 International Data Transfers

Our healing services are primarily provided within the Philippines. If we need to transfer your information internationally (such as to cloud service providers), we ensure:

• Adequate protection through standard contractual clauses
• Compliance with Philippines Data Privacy Act requirements
• Your explicit consent when required by law
• Regular monitoring of data protection standards

📝 Changes to This Privacy Policy

As traditional healing practices evolve and legal requirements change, we may update this Privacy Policy. We will notify you of significant changes through:

• Email notifications to active patients and clients
• Prominent website notices for 30 days
• Direct communication during your next healing appointment
• Updates to our mobile app and patient portals

Continued use of our services after notification constitutes acceptance of the updated policy.

📞 Contact Information